Frequently Asked Questions
Practitioner Accounts & Patient Purchasing
How can patients and consumers buy BioOne Sciences supplements?
BioOne Sciences clinical-grade nutraceuticals are available exclusively through authorized healthcare practitioners. Patients can purchase our supplements through three verified pathways:
- In-Clinic: Directly at your practitioner's brick-and-mortar office.
- Online Dispensary: Through your provider's approved e-commerce store.
- Patient Direct System: Via the BioOne Sciences fulfillment portal using your provider's unique authorization code.
What is the BioOne Sciences Patient Direct System?
The Patient Direct System is a secure, streamlined portal that allows patients to order their recommended BioOne Sciences protocols directly from our fulfillment center. Patients simply enter a unique authorization code provided by their licensed healthcare provider to unlock access, ensuring they receive the exact formulations required for their clinical needs.
Who is eligible to open a BioOne Sciences wholesale account?
We partner exclusively with licensed healthcare practitioners, including functional medicine doctors, naturopaths, chiropractors, and physicians. Practitioners can apply by submitting their clinical credentials to unlock:
- Wholesale pricing on all formulations.
- Access to our proprietary clinical protocol bundles.
- Approval to use the Patient Direct System for their patients.
Formulation Purity, Sourcing & Allergens
Are BioOne Sciences supplements third-party tested for heavy metals and contaminants?
Yes, every BioOne Sciences product undergoes rigorous third-party testing. We test for:
- Heavy metals
- Microbial contaminants
- Environmental toxins
Do BioOne Sciences supplements contain common allergens like gluten, soy, or dairy?
The vast majority of our clinical line is entirely free of gluten, soy, and dairy, as we strictly formulate for chemically sensitive patients. However, we make specific clinical exceptions when a therapeutic ingredient is required for an advanced protocol. Complete GI Activation – S features Natural Whole Bovine Colostrum (a dairy derivative sourced from pasteurized bovine pre-milk) for specialized gastrointestinal repair.
Unless explicitly noted for a specific clinical application, our product line is entirely free of:
- Gluten and Soy
- Artificial fillers and synthetic binders
- Peanuts and common allergens
Why does BioOne Sciences use carbon-based minerals in its detoxification products?
We use carbon-based humic and fulvic minerals in products like TCG Activation because they act as highly effective, natural systemic binders. Unlike harsh synthetic chelators, these carbon-based extracts safely:
- Capture environmental toxins and heavy metals.
- Deliver essential trace minerals.
- Support cellular energy production.
Clinical Protocols & Therapeutic Application
Do you provide clinical protocols for your supplements?
Yes, we provide comprehensive clinical protocol bundles for our practitioner network. These protocols combine our products to target specific pathways, such as advanced detoxification, gut-brain repair, and immune system modulation.
Why do your clinical protocols focus heavily on methylation and detoxification?
Impaired methylation and high systemic toxic burden are primary root causes of chronic inflammation. Our clinical product lines, including Methylation Activation, Liver GB Detox Complete, MCM Detox Plus, and Liposomal Glutathione, are specifically formulated to:
- Reopen blocked detoxification pathways.
- Support deep liver function.
- Restore immune resilience at the cellular level.
Shipping, Returns & Account Logistics
What is your return policy for damaged, incorrect, or unwanted items?
Our return process depends entirely on how your BioOne Sciences products were purchased:
- Patient Direct & Wholesale Orders: If you ordered through our Patient Direct System or hold a Practitioner Wholesale account, we offer a 30-day return policy for damaged, incorrect, or unopened products. Email support@bioonesciences.com with your order number, description of the problem, and a photo of the item. We will contact you to arrange a replacement or refund.
- Clinic & Dispensary Purchases: If you purchased products directly from your practitioner's brick-and-mortar clinic or through their independent online dispensary, please contact your practitioner to process your return in accordance with their specific clinic policies.
Do you ship BioOne Sciences products internationally?
Yes, BioOne Sciences offers international shipping, though the exact logistics depend on your purchasing method:
- Wholesale & Patient Direct Orders: We ship internationally directly from our specialized fulfillment center for all Practitioner Wholesale accounts and patients utilizing our Patient Direct System.
- Clinic & Dispensary Purchases: If you are a patient purchasing through a practitioner's brick-and-mortar clinic or their independent online dispensary, international shipping availability and rates are determined by that specific clinic's policies. Please contact your practitioner directly for their shipping details.